Privacy Policy

Effective Date: December 2024

This Privacy Policy describes how Bench Innovation, LLC ("Company," "we," "us," or "our"), collects, uses, and protects your personal information when you visit our website or use our services.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Contact Forms: Name, email address, phone number, company information, position/role, industry, service interests, timeline, and message content
• Free Consultation Requests: Contact information, company details, service interests, preferred timing, and message content
• Workshop Registration: Name, email, company, industry, payment information, and specific workshop selections
• Newsletter Subscription: Email address and optional company information (only if you explicitly opt-in)
• Resource Downloads: Email address and optional company/industry information
• Assessment Tools: Business information, contact details, and assessment responses
• Advisory Service Inquiries: Comprehensive business and contact information
• Speaking Engagement Requests: Event details, contact information, and specific requirements

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, operating system, device information
• Usage Information: Pages visited, time spent on pages, referring websites, click patterns
• Cookies and Similar Technologies: See Section 5 for details

1.3 Information from Third Parties

We may receive information from:

• Calendar Integration Services: When you schedule appointments
• Payment Processors: Transaction information (we do not store full credit card numbers)
• Business Networking: Publicly available professional information

2. HOW WE USE YOUR INFORMATION

2.1 Provide Services

• Deliver workshops, assessments, advisory services, and speaking engagements
• Schedule and conduct consultations and presentations
• Process payments and send receipts
• Coordinate travel and logistics for speaking engagements
• Provide customer support and follow-up services
• Send service-related communications

2.2 Marketing and Communications

• Send newsletters and AI insights (with your consent)
• Inform you about relevant workshops and services
• Share industry reports and resources
• Follow up on inquiries and service interests

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal or business information.

We may share information in these limited circumstances:

3.1 Service Providers

We work with trusted third parties who help us operate our business:

• Email Service Providers: For newsletters and automated communications
• Payment Processors: For workshop and service payments
• Calendar Services: For appointment scheduling
• Website Analytics: For understanding site usage (anonymized data)
• CRM Systems: For client relationship management

4. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

• Request a copy of the personal information we have about you
• Correct inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Unsubscribe from marketing emails at any time
• Update your communication preferences

5. DATA SECURITY

We implement appropriate security measures to protect your information:

• Encryption: Sensitive data is encrypted in transit and at rest
• Access Controls: Limited access on a need-to-know basis
• Regular Updates: Security systems are regularly updated
• Secure Partners: Third-party providers meet our security standards

However, no internet transmission is completely secure. We cannot guarantee absolute security of your information.

6. DATA RETENTION

We retain your information for as long as necessary to provide ongoing services, comply with legal obligations, resolve disputes, and maintain business records.

7. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

For privacy-specific inquiries, please include "Privacy Policy" in your email subject line.